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Don’t be an Online Victim: How to Guard Against
Internet Thieves and Electronic Scams

Identity theft continues to be one of the fastest growing crimes in the United States, and has ranked as one of the top consumer concerns for the past several years. Please take some time to view the following presentations to learn how to protect yourself, your business and your identity against cyber-criminals.

Consumer ID Theft Presentation Business ID Theft Presentation
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What to do if you are a victim of Identity Theft

Call your bank(s) and credit card issuers immediately so they can close your accounts.
Contact Lakeland Bank's Customer Service department at 866-224-1379 for assistance.

Contact the fraud unit of the three credit reporting agencies. Place a fraud alert on your credit report and consider placing a credit freeze so the criminal can’t open new accounts.
The fraud unit numbers are:
Equifax: (800) 525-6285
Experian: (888) 397-3742
TransUnion: (800) 680-7289
Report the fraud to the Federal Trade Commission at consumer.gov/idtheft or call 1-877-IDTHEFT

File a police report.

Make sure to maintain a log of all the contacts you make with authorities regarding the matter. Write down names, titles and phone numbers in case you need to re-contact them or refer to them in future correspondence.

FDIC YouTube Channel FTC Avoid ID Theft OnGuardOnline.gov

Lakeland Bank reminds its customers to use caution when responding to any e-mail requesting that personal information be updated, especially when a link to a site is included in the message.

Lakeland Bank will never request personal information via e-mail, and we remind our customers to use some common techniques to identify 'phishing' attempts, including (a) the message is from an unknown name and/or e-mail address, (b) a link is provided that directs the user to an inconsistent website address, (c) the e-mail or website requests information that is contradictory to the service provided (such as entering credit card or other personal information), and (d) the appearance of the e-mail or site is inconsistent with the authentic website format.

For more information, please refer to the Lakeland Bank Privacy Policy, or contact us at csr@lakelandbank.com.