By: Thomas J. Shara, President & CEO Lakeland Bank
It’s official…Somerset Hills Bank is now part of Lakeland Bank. And we are excited to welcome both their customers and staff members to the Lakeland Bank family.
The union of our dynamic, conservatively managed institutions will provide you, along with current Lakeland Bank customers, with a broader range of services, and an expanded network of dedicated and knowledgeable employees. A strategic element supporting this acquisition was that Somerset Hills Bank shares with Lakeland Bank a similar culture that places a high value on relationship banking and a strong commitment to community involvement.
At Lakeland Bank, you will experience the same high level of personalized service you have come to expect from Somerset Hills Bank. One of the core values that guide our Bank’s direction is to keep our customers at the forefront of everything we do. And we do so by continuously striving to simplify their banking experience.
Our goal is to make this transition as easy as possible for you, and we will be communicating frequently with you in the coming weeks. I had the pleasure to partner with Stew McClure to produce the following Welcome video to highlight a few of the important aspects of our merger. Please take a look…
Here are some preliminary questions and answers about the merger, as well as an introduction to the features that can be found on LakelandBank.com
When will the conversion happen?
The conversion to the Lakeland Bank systems is expected to occur in mid-August 2013. Until then, you will continue to use the Somerset Hills Bank branches and website to get information and login to your online banking. However, we encourage you take time to familiarize yourself with the Lakeland Bank website before the conversion.
Can I continue to visit my local bank branch?
You may conduct your banking at the Somerset Hills branches just as you have always done. Please reach out to your existing relationship manager with any concerns or needs. You can begin banking at Lakeland Bank locations following the completion of the systems conversion in August 2013.
What can I expect from Lakeland Bank?
An extensive array of consumer and commercial products and services, including online banking, localized commercial lending teams, 24-hour turn around on consumer loan applications as wells as 46 additional branch locations, and a network of 55,000 surcharge free ATMs.
Lakeland Bank offers Mobile Banking
, which provides customers access to accounts via a mobile browser, SMS, or a downloadable smartphone app. And we recently launched Mobile Deposit. With this technology, our customers can deposit a check using their smartphone.
Who can I contact with any questions?
Your branch manager or relationship manager at Somerset Hills Bank is still your point of contact for assistance with your existing accounts, loans, and other financial services and products.
You can also reach out to Lakeland Bank’s Customer Service Department at:
Open Monday - Friday 7:00 am to 8:00 pm
Saturday 8:30 am to 2:00 pm
Sunday 10:00 am to 2:00 pm
Take some time to get to know us!
Here is a snapshot of the Lakeland Bank website, and some of its main features:
1. Connect with us on Facebook
and learn more about financial matters and community involvement on our YouTube channel
and the Simply Speaking Blog
2. In the Personal tab, you’ll find links to information pages about consumer products like Elite Checking
, Consumer Loans
, Residential Loans
, and Investment Services
3. Under the Business tab you’ll find links to business services like Anytime Business Banking
, Cash Management Solutions
, Business eStatements
, and Commercial Loans
4. The Resource Center tab contains many helpful links such as Financial Calculators
, the Forms Library
, Current Loan Rates
, and Customer Service Contacts
5. The Important Information sidebar is frequently updated with links to information about new products, promotions, news, and blog posts.
6. Login to your consumer or business online banking account here.
As part of the Lakeland Bank family, we value your relationship and look forward to continuing to build that relationship for many years to come!