Frequently Asked Questions
General FAQs
During business hours, you may contact our Customer Service department or any branch to report a lost or stolen card. After business hours, please call 800-554-8969.
Contact your employer to set up direct deposit. You will need Lakeland Bank’s Routing Number (021205376), your Lakeland Bank account number, and our mailing address: 250 Oak Ridge Road, Oak Ridge NJ 07438
A wide variety of transactions can be accomplished using Lakeland Bank’s telephone banking system. Learn More about a complete list of functions.
To add a signer to your account, both signers must visit a Lakeland Bank branch to update account records and signature cards.
To remove a signer from a joint account, you will need to close your joint account and open a new account. You will need to visit a Lakeland Bank branch to complete the necessary signature cards.
The cut-off time for transactions initiated through our telephone banking system is 6:00 p.m. Monday through Friday. Any transaction conducted before 6:00 p.m. will post to your account as of the current business day. Any transaction conducted after 6:00 p.m. will be posted to your account as of the next business day.
A check may show up blank if it is written in red, metallic, or other non-traditional ink. Checks should always be written with a blue or black pen.
You should receive your debit card and checks within 10 business days of opening your account.
To change your name on your accounts, please take your updated photo ID and any supporting documents (i.e. marriage certificate, divorce, or other court papers) into your nearest Lakeland Bank branch office so that your account records and signature cards may be updated