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Part Time Call Center Financial Service Provider 14011
Call Center - Oak Ridge
Hours are subject to change based on business needs.
3:00 PM -- 8:00 PM
8:30 AM -- 2:00 PM
10:00 AM -- 2:00 PM
Must possess excellent customer service skills and at least six months of verifiable sales experience with a willingness to cross-sell the bank's various products and services and make referrals to internal business partners. Must have excellent verbal and written communication skills and the ability to interact with all levels of customers, external and internal to the bank. Must have solid PC skills and a working knowledge of Microsoft Word. Microsoft Excel is a plus. Ability to work in a fast paced environment while maintaining a positive, professional demeanor at all times. Must be responsible, reliable, and dependable in work and attendance, and willing to function as a team member in addition to being a self starter. Must have the ability to be coached for performance and consistently demonstrate patience. Branch and/or customer service/sales experience would be a plus. Must be eligible to register with NMLS (Nationwide Mortgage Licensing System & Registry). Must be bondable.
Handle a high volume of customer calls in a professional manner with an enthusiastic and positive attitude. Effectively and efficiently come to resolution of customer's problem or inquiry, assess cross-selling opportunities to meet customer needs and offer products based on that assessment. This position will also require learning deposit systems and processes and related functions, i.e., input to and extract information from the bank's computer system, research account problems, etc. This position will also require learning some bank lending functions (personal loans, auto loans, home equity lines, first mortgages, etc., non-traditional banking products and services and applicable disclosure statements. Make outbound calls to set up appointments with business prospects on behalf of branch managers and line of business partners.
Current Lakeland BankEmployees Only
Equal Opportunity Employer M/F/H/VMedical, Dental & Vision benefits offered to all F/T Team members. Retirement benefits to all eligible Team members.